Coronavirus Information

Covid-19 Vaccinations - Latest Surgery Update May 2021

We will now be administering the COVID 19 vaccination at the surgery you will be invited by text messaging to book. Please follow the link and select Higham Ferrers Surgery date and time. Please do not contact the surgery unless you have been invited, we are working hard to ensure we are recalling patients within the correct groups.

There will be car park marshalls as you enter the car park please give them your name and they will direct you.

Please do not attend before your time slot this will help reduce queues to help maintain social distancing.

The surgery will be using a one way system please be prepared to take coats and layers off ready for the vaccine to be administered and leave the surgery through the back door. Please ensure that you are wearing a face covering.

Thank you for all your support.

Surgery Procedures

We are COVID safe practice and doing everything that we can to reduce the risk of COVID transmission.

If you are worried or feel that you need a hospital referral please do not wait until after the pandemic, please contact the surgery straight away.

We are offering telephone, video and face to face appointments where clinically indicated.

If you have any concerns please do not hesitate to contact the surgery.

As part of our contingency planning for Coronavirus, we are advising all patients to not attend the surgery unless absolutely essential. Where possible we are asking patients to book in telephone consultations. If you have an appointment already booked and wish to change this to a telephone consultation, please contact the surgery so we can arrange this.

Going forward, we will only be offering telephone triage in the first instance, and the practitioner will decide whether it is appropriate for you to attend the surgery.  Please do not attend the surgery when we open at 8am and telephone instead.

You may be asked to attend a online consultation or to send a photo to the surgery via a text message link. If you are struggling with any technical issues please contact the surgery for more guidance.

All appointments have now been extended due to all members of the clinical team having to clean down and change their PPE (personal protection equipment) after every patient.

We are working our telephone providers to ensure we have the maximum number of phone lines open and have called in additional support. Please ensure that you have updated us with your correct details prior to your appointment, and if you haven’t already done so please nominate a pharmacist for your prescriptions to be sent electronically, as we will not be open for collection. We appreciate your cooperation and patience during this time; we are doing our upmost to protect our patients and staff in the current situation.

If you have a face to face consultation at the surgery, please wear a face covering/mask/scarf to protect yourself and others. Unfortunately we are unable to supply masks. The only exemptions will be for children under the age of 3 or those who may find it difficult to manage them correctly. Thank you for your understanding

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The current risk to the general public is moderate. You can help too.

Germs can live on some surfaces for hours. To protect yourself and others:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water, or use a sanitiser gel.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

If you have arrived back from an affected area within the last 14 days and develop symptoms of cough or fever or shortness of breath, you should immediately:

  • Stay indoors and avoid contact with other people as you would with the flu
  • Call NHS 111 to inform them of your recent travel to the country
  • Call 999 if you have an emergency

This is the best way to slow the spread of almost any germs, including Coronavirus.

More information, including a list of the affected areas is available by logging onto gov.uk/coronavirus

If you have symptoms and you are waiting for the pandemic to end. Please contact the surgery. If you have symptoms and you are waiting for a referral to hospital. Please contact the surgery. 

**Please click here for stay at home guidance in different languages**

Hospitalisations

We are aware this is a difficult time for anyone who is currently admitted to hospital or anyone who has a relative who is currently in hospital. Our thoughts are with anyone affected. Thank you for bearing with us through this difficult pandemic.

Please use the following support line if you have any relative at NGH for support so you can check in on the current condition of a family member or loved one.
Please follow their instructions below.
In order to use this service, you will need to know the patients full name, ward location, date of birth and NHS number where possible. Our team will then take this information and check in with the ward to obtain details on the patient’s condition. You will then receive a call back with this information.

To use this service, please dial 01604 545784.

The line is open on: Monday to Friday - 9:00am til 5:00pm Saturday and Sunday - 10:00am til 4:00pm

This line cannot be used for advice on upcoming appointments or admissions, advisers will not be able to answer these questions.

Domestic Abuse Support

The government have acknowledged that the order to stay at home can cause anxiety for those who are experiencing or feel at risk of domestic abuse. Domestic abuse is unacceptable in any situation, no matter what stresses a person is under.

If any person feels that they are at risk of abuse, it is important to remember that there is help and support available, whether this is in the form of police response, online support, helplines, refuges or other services.

The household isolation instruction as a result of COVID-19 does not apply if a person needs to leave their home to escape domestic abuse.

Click here for information about the "Silent Solution" service