Minutes of the Patient Participation Group meeting

Thursday 15th April 2021

 

In Attendance:   Simon Baylis (Chair), Cherie Irvine, Stacey Payne, Wendy Buggs, Jennifer McCaffery, Tony Packham, Janet Wicks, Michelle Luxton (new), Marian Day, Susan Read, John Gouldie, Daphne Pow, Dr Mabel Blades, Edward Roderick,

 

1.             

Apologies

Frank Walker, Neil Oliver

 

2.             

Minutes from previous meeting – not discussed but confirmed all had read.

 

3.             

New Member Introductions

 

Noted a great uptake on the recent Surgery text out to patients, a fantastic range of skills and experience – very positive and ready to make changes and help.

 

 

4.             

Matters arising and action points

 

None

 

 

Surgery update

 

Cherie confirmed 2 new Nurses (replacements) – Jo and Emma and a new Apprentice, TJ to the Surgery Staff.

 

We discussed the level of Complaints and how we could activate a Complaints Action Plan.  Possibility of accessing feedback from Patients for us to improve and help eradicate trending issues.  Cherie said complaint levels are improving but there is always more that can be done. 

 

Patient Access was discussed with a view to enabling patients to access their own test results through their own portal log-in, Cherie confirmed that this should be possible and will action this – to follow up.  This would then need communicating to patients if successful.

 

The Surgery has a need to ensure that they keep their Staff safe so are keeping as much comms as possible over the telephone, however, are still undertaking regular health checks in situ. 

 

A Patient Information Summary Sheet was discussed which would possibly need to be emailed to Patients as there are still restrictions on paper handouts due to the ongoing Covid battles. (Not all Patients have email – to be discussed).

 

5.             

CQC update

 

The CQC have issued a questionnaire to the Surgery which has been completed and returned, they are due to visit soon, date not confirmed but Cherie has no concerns

 

6.             

Events

Currently events are not really possible due to the pandemic however all keen to be involved.

 

7.             

Patient questionnaire and waiting room chats

 

Currently face to face on hold, however group has Members keen to get back involved with those.

 

 

Any other business

 

Not enough communication regarding the requirement to book an appointment for having a blood test at Nene Park.

 

Discussion around Facebook Pages, positives, and negatives.  Michelle raised concerns on page Management and needs further discussion – can the page be set to not allow comments meaning it would be info only – would that enable a better outreach?

 

PPG Training Session – virtual or face-to-face required and all happy to be involved

 

8.             

Date of next meeting

 

Thursday 13th May 2021 at 17:30 agreed – later time to allow for members still at work

 

 

Actions

PPG Newsletter to be published – need to inform of latest Covid Restrictions / Vaccination updates and Surgery Message

 

Simon/ Cherie / Wendy

Cherie to confirm Patient Access has ability to provide test results direct to Patient – negating the need for a telephone call to the Surgery.

 

Cherie to investigate providing Complaints Data to discuss improvements and impact

 

Simon to speak with other local Surgeries about how they manage their Facebook Accounts.

 

Arrange Training on PPG expectations

 

Create a simple structural overview of the Surgery and its Services for clarity of options

 

 

Cherie

 

 

Cherie/Simon

 

 

Simon

 

 

Simon

 

Cherie

 

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